Communications Technician - Rochester, MN
Company: Lumen Technologies
Location: Waconia
Posted on: January 23, 2025
Job Description:
The Role
A Customer Service Technician II will install telephone plant
facilities, switched digital television, and high-speed internet at
customer premises according to specifications directed and
established by Lumen procedures. Also, to maintain, expand, replace
and repair all plant facilities and subscriber apparatus required
to provide service to customers. This position interacts directly
with Lumen customers.
The Main Responsibilities
- Perform installation, maintenance and troubleshooting of
high-speed internet, video and voice networks including associated
wiring and equipment.
- Perform maintenance and repair on outside plant
facilities.
- Climb poles, use a shovel and pick to dig up and bury cable;
and may be required to work in manholes or controlled environmental
vaults (CEV).
- Locate buried telephone cables.
- Observe all safety rules and regulations.
- Assist other Technical personnel in the performance of their
duties when requested.
- Convey a positive and professional appearance and demeanor when
communicating the company's products and services to our
customers.
- Actively support sales and marketing related
activities.
- Assume all other duties as assigned.
What We Look For in a Candidate
Minimum Qualifications:
- High School Diploma or GED.
- Experience within the last 5 years installing, maintaining,
repairing and/or testing any of the following residential or small
business broadband products: high speed internet, phone lines, home
theatre, wireless networks, cable TV, satellite TV, sound/audio
installs, closed circuit TV, security alarm or fire alarm
systems.
- Experience cabling (CAT5 or Coax) various electronic components
(e.g., routers, TVs, gaming consuls, stereo systems and home
entertainment systems).
- Prior experience in a customer facing or customer service
operation
- Strong interpersonal communication skills for communicating
Lumen's products and services to customers
- Ability to visually identify all colors used in telephone
cable
- Working knowledge of PC's, including basic computer operational
tasks
- Ability to safely use hooks, ladders, bucket trucks; and to
climb poles
- Ability to handle 28-foot extension ladders (up to 75 lbs) &
manhole covers (up to 150 lbs).
- Ability to work in confined spaces.
- Ability to work outside in all weather conditions and at
various hours of the day/night
- Ability to respond to after hour call-outs, work overtime,
shift, weekends, and holidays as required.
- Ability to travel overnight as necessary for business
requirements and training
- Possession of a valid driver's license, with proven ability to
safely operate company vehicles and equipment, and maintain a safe
driving record
Preferred Qualifications:
- 3 years of current telecommunications industry experience in
one or more of the following areas: installation, maintenance, and
repair of aerial, buried and underground wire and cable; switched
digital television; High Speed Internet; station
equipment.
- CCNT, CCNA, Network+, or A+ Certifications
- Training on basic IT and network fundamentals.
- Experience or training in how to read and interpret outside and
subscriber plant facility records.
- Internet protocol telephony exposure.
- Electronics training or experience that demonstrates knowledge
of AC/DC theory.
- Knowledge of analog and digital transmission.
Keywords: Lumen Technologies, St. Paul , Communications Technician - Rochester, MN, Engineering , Waconia, Minnesota
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