Director of Clinical Operations
Company: Voiceflow
Location: Minneapolis
Posted on: September 17, 2024
Job Description:
Location: Minneapolis, MN (open to surrounding cities in MN, WI,
OR IA) FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid
Work Schedule: Monday-Friday with occasional evenings and/or
weekends Vehicle Required: No Amount of Travel Required: 10%-20%,
Occasional domestic travel Positions Supervised: Care Team
Managers, Training Manager, Innovation Manager Reports To: VP of
Operations Reema Health provides integrated behavioral health
services combined with social needs navigation to deliver
comprehensive whole-person care to the most vulnerable people in
our community. The Director of Clinical Operations is responsible
to bridge the business and care delivery through oversight and
execution of Reema's Care Team program. They oversee and support
high-performing Care Teams across multiple markets, ensuring these
teams are set up for success as Reema grows. They will lead the
hiring of knowledgeable and diverse teams, design efficient
workflows, and ensure the highest care standards to the members we
serve. This position is also responsible for ensuring operations
status and reporting is supplied to key partners including the VP
of Operations, Care Team members, Product, Growth, and others. How
You Will Add Value:
- Manage the development and implementation of care standards for
all team members
- Collaborate with product, finance, and growth teams to design
and measure service delivery.
- Work cross-functionally with other departments to ensure
efficient care processes that reduce costs, improve outcomes, and
improve the members experience
- Oversee the review, investigation and response to member
complaints.
- Function as a liaison between HQ and Reema's care delivery
- Champion continuous process improvement and building rigorous
process infrastructure in order to provide more value and quality
for our members
- Monitor and report on business performance by analyzing market
metrics and evaluating team performance on an ongoing and ad hoc
basis
- Recruit and retain mission-driven leaders and diverse
teams.
- Support Care Team Managers in leading a remote, community-based
team.
- Deal constructively with problems that do not have clear
solutions or outcomes
- Adapt to changes quickly and with an open mind to meet
challenges - from managing a predominantly remote workforce to
finding the best ways to meet Reema's goals
- Translate and communicate change management strategies
including importance, purpose, and practice as the organization
grows Education, Experience and Skills:
- Licensed Mental Health Provider
- 5+ years of multi-site operational leadership experience in a
healthcare-focused business (preferably leading community-based
teams or operations)
- Direct community experience working with Medicaid or Medicare
members, and a deep understanding of the healthcare access barriers
and struggles of diverse, underserved communities.
- Ability to travel to local markets to help establish new Care
Teams and support existing teams.
- Proven success in creating and applying strategies that improve
customer satisfaction, service quality, and care delivery.
- Understanding of key finance and operations metrics, including
staff turnover and poor performance.
- Experience in an early-stage or growth company.
- Licensed MSW preferred Benefits:
- Competitive Salary and Equity Package
- Medical, Dental, and Vision Insurance
- HSA and FSA Options
- 401(k) Retirement Savings with Company Match
- Employee Assistance Program
- Paid Parental Leave
- Accrued Paid Time Off
- Technology Stipend
- Flexible Schedules and Remote Work As an equal opportunity
employer, Reema Health is committed to a diverse workforce.
Employment decisions regarding recruitment and selection will be
made without discrimination based on race, color, religion,
national origin, gender, age, sexual orientation, physical or
mental disability, genetic information or characteristic, gender
identity and expression, veteran status, or other non-job-related
characteristics or other prohibited grounds specified in applicable
federal, state and local laws. Reema Health has reviewed this job
description to ensure that essential functions and basic
responsibilities have been included. It is intended to provide
guidelines for job expectations and assess the prospective employee
and/or current employees ability to perform the position described.
It is not intended to be interpreted as an exhaustive list of all
functions, responsibilities, skills, and abilities for this role.
Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
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Keywords: Voiceflow, St. Paul , Director of Clinical Operations, Executive , Minneapolis, Minnesota
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