Head of Operations, Optum Bank - Hybrid

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: January 24, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.As Head of Operations for Optum Bank, you will play a pivotal role in overseeing operational activities, driving growth, and ensuring operational excellence across consumer and commercial lending and accounts, including lending and depository services. Your key areas of focus will include:

• Strategic Leadership: Develop and execute growth strategies, establish performance benchmarks, and drive operational effectiveness. Must collaborate with the Senior Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of the organization.
• Risk Management: Safeguard operational integrity while adhering to regulatory requirements and best practices.
• Stakeholder Collaboration: Work closely with internal and external stakeholders, including the Board of Directors, shareholders, customers, and employees.
• Innovation and Customer Focus: Foster a forward-thinking, customer-centric approach to operations.In addition, this role will consist of operational oversight and ongoing development, strengthening operational initiatives and be accountable for implementing growth strategies, establishing benchmarks, and driving operational effectiveness. To succeed in this role, you need to work well with all bank leaders and operational functions, inside and outside Optum Bank. The ideal candidate is strategic, collaborative, determined, and customer-oriented.If you are located in Eden Prairie, MN or Draper, UT, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.Primary Responsibilities:
  • Implement strategies and lead operational delivery across new and existing commercial, consumer, and strategies and optimize the bank's current operational capabilities.
  • Work with executive leaders and the management team to create and communicate the vision and strategy to achieve bank and operational goals.
  • Learn about internal and external initiatives, external partnerships, and business goals, and act as a thought partner and trusted advisor to business leaders.
  • Work with appropriate partners to provide alternative solutions to meet project objectives, benefits, and success measures.
  • Work effectively and independently in a changing and complex environment, focusing on problem-solving, teamwork, innovation, and excellence.
  • Gain an in-depth knowledge of internal and external initiatives, external partnerships and business goals serving as a thought partner and trusted adviser to business leaders.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role
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Keywords: UnitedHealth Group, St. Paul , Head of Operations, Optum Bank - Hybrid, Other , Eden Prairie, Minnesota