Fulfillment Operations Manager - Distribution Center, Logistics, Quality, Facility

Company: Gopher Sport
Location: Owatonna
Posted on: January 22, 2025

Job Description:

Fulfillment Operations Manager - Distribution Center, Logistics, Quality, Facility
Who we are:

Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.

Our Mission:

To help teachers and coaches show kids how to have fun and be healthier through physical activity

Our Values:

We create delighted fans

We are dependable and trustworthy

We are passionate about quality and excellence

We move fast to innovate and improve

The job:

The Fulfillment Operations Manager ensures that the entire series of daily activities required to get products from our suppliers to our warehouse and then fulfill customer orders (both from our warehouse and from our drop ship suppliers) takes place flawlessly each day. You'll lead the entire team of Supervisors and team members who are responsible for logistics, quality assurance, receiving, and order fulfillment. You'll manage, coordinate and improve all these activities so that our customers receive the right products, at the right location, in the shortest amount of time for the lowest total fulfillment cost.

This is a full time, 5 days a week in-person role at our modern warehouse facility in Owatonna, MN.

What you'll do:

• Lead and encourage the 30 person team to consistently achieve the company's standards for fulfilling customer orders.
  
• Measure and manage all the activities and processes in fulfillment operations to ensure efficiency and excellence.
  
• Recommend and implement changes to activities, processes and workflows that meaningfully improve the customer experience, speed up the process and/or reduce costs.
  
• Directly supervise and harmonize the priorities and activities of the functional leaders of Quality, Fulfilment Operations, Logistics, and facility maintenance.
  
• Manage and improve all the agreements with our transportation partners.
  
• Use, configure and report with the current company software (ERP, WMS, TMS, etc.).
  
• Manage and optimize all the costs and expenses related to order fulfillment.
  
• Ensure a safe, OSHA compliant work environment.
  
• Maintain compliance with all transportation regulations.
  
• Ensure clean, well-maintained warehouse, warehouse equipment, building and grounds.
  What does success look like?
  
  • Inbound ocean, LTL and other transportation costs and transit times are reduced.
    
  • All stocked products are checked for quality before intake into inventory.
    
  • Orders received before 4PM are picked, packed and shipped same day.
    
  • Orders arrive at the correct customer location, undamaged, on or before the company's promised delivery date.
    
  • Outbound parcel and LTL transportation costs and transit times are reduced.
    
  • Installation and any other special handling of customer's orders is executed according to company standards.
    If the following describes you, you might be great for this role:
    
    • Our company values describe how you live your life.
      
    • You have a positive, optimistic personality and a "we-can-do-it" spirit.
      
    • You communicate positively, clearly and simply.
      
    • You have prior demonstratable success leading a team to accomplish goals.
      
    • You have had demonstratable success managing and optimizing two or more links in a supply chain.
      
    • You have expertise implementing, configuring, optimizing and reporting with modern WMS, TMS, ERP software and other technology used in fulfillment operations.
      
    • Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field.
      
    • Relevant supply chain management certifications (e.g. APICS, CSCP).
      
    • Prior use of EOS preferred.
      If you think this sounds awesome, you need to:
      
      1. Compose a short, clear cover letter (3 paragraphs is more than enough) that explains WHY you are interested in this role and HOW your drive and prior experiences and successes make you the perfect candidate.
      
      2. Submit your cover letter AND your resume.
      
      Gopher Sport is an EEO/AA Employer
      

Keywords: Gopher Sport, St. Paul , Fulfillment Operations Manager - Distribution Center, Logistics, Quality, Facility, Professions , Owatonna, Minnesota