Continuous Improvement Manager (LPS)

Company: LSG Sky Chefs
Location: Minneapolis
Posted on: January 23, 2025

Job Description:

Job Title: Continuous Improvement Manager (LPS)--

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within Customer Service Center (CSC) and in accordance with the regional/corporate team. Incumbent will ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.
Implement and drive continuous improvement across CSC in close coordination with management staff
Implement LSG Production System for CSC in line with corporate and regional policies
Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
Support CSC management teams to achieve business targets (KPI's)
Define continuous improvement targets together with the management staff and report performance against set operational objectives
Accountable for settling and delivering budget results related to productivity/process improvements
Report on KPIs for quality, productivity costs, and service delivery
Ensure communication and know-how sharing processes between CSCs in the country/region
Bachelor's degree, preferably in Industrial/Process Engineering or equivalent experience required
In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
Proven track record in Lean manufacturing and success in implementation of redesigned processes
Knowledge of Total Quality Management and Change Management experience is preferred
Proficient with windows based software
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Keywords: LSG Sky Chefs, St. Paul , Continuous Improvement Manager (LPS), Executive , Minneapolis, Minnesota