Service Coordinator

Company: ITR Group
Location: Minneapolis
Posted on: February 4, 2025

Job Description:

Full time salaried opportunity for experienced Service Coordinator in the manufacturing and/or lighting industry.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Onsite role: 4 days/week, remote 1 day/week
Client work authorization status requirements: US Citizen or Green Card holder

What you'll do: Oversee a variety of service activities, including managing small-scope projects, warranty administration, planned/route maintenance, and on-demand maintenance requests. This role works directly with customers, vendors, and labor partners (lighting technicians and electricians) while collaborating closely with internal teams, such as Logistics, Procurement, Project Management, and Finance.

Manage customers' service work orders from initiation to completion, including setup, tracking, material ordering, partner coordination, warranty management, closeout, and invoicing.
Oversee small projects from start to finish using systems, software, and project management best practices to ensure timely and efficient delivery of service.
Maintain strong relationships with customers by providing exceptional customer service and ensuring all service requirements are met.
Handle emergency work orders and off-hours/overnight project management as part of a rotational on-call system.
Coordinate with and schedule labor partners for service and warranty work.
Hold internal and external partners accountable for project scopes, budgets, and timelines.
Evaluate service quality, identify areas for improvement, and communicate feedback to internal stakeholders.

Experience:

3+ years of customer service experience.
Experience communicating with vendors and customers.
Knowledge of lighting, electrical systems
Effective interpersonal, written, and verbal communication skills for working with both internal and external stakeholders.
Proficiency with Excel, particularly in working with numbers; certifications or classes are a plus.
Ability to accommodate last-minute requests and work in a flexible, fast-paced environment.
Experience with Windows and Microsoft Office Suite (Word, PowerPoint, etc.).
Experience working with vendors and customers.
Ability to manage multiple tasks and keep projects organized.
Detail-oriented with strong organizational skills.
Bachelor's degree or equivalent experience.

Preferred Experience:

Experience with lighting project management (industrial, commercial, or retail environments).
Experience in retail operations.

Additional info:

This role provides support during off-hours and are expected to be available for occasional weekend and evening/night support as part of the on-call rotation.

Keywords: ITR Group, St. Paul , Service Coordinator, Other , Minneapolis, Minnesota