Documentation Processor

Company: Collabera
Location: Saint Paul
Posted on: April 5, 2025

Job Description:

Position Details:

Please ensure you read the below overview and requirements for this employment opportunity completely.

Position: Loan Documentation Processor 2

Industry: Banking/Financial Services
Job duration: 9 Months

Location: Shoreview, MN 55126

Working Schedule: Mon - Fri

Pay Range: $17 - $19/hour


Responsibilities:
Perform routine operational support tasks

Receive direction from supervisors and escalate questions and issues

Interact with client personnel for basic information

Identify opportunities for process improvement

Collect, review, and validate insurance documents and policies to ensure accurate customer coverage.

Ensure all documentation meets company standards and regulatory requirements.

Handle inbound and outbound calls with customers and insurance agencies.

Manage escalated customer situations with professionalism and empathy.

Collaborate with multiple levels of management to resolve complex issues.

Use internal systems to research customer information and verify policy details.

Identify discrepancies, gather missing information, and work towards resolution.

Maintain detailed and accurate records of customer interactions and documentation activities.

Ensure data integrity and accuracy in the core system.



Required Qualification:
2+ years of Customer Service, Loan Administration, Collections, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Keywords: Collabera, St. Paul , Documentation Processor, Other , Saint Paul, Minnesota